return and shipping

SHIPPING, RETURNS AND REFUND POLICY 

www.southeastspice.com

Effective date: 1st July 2023

Welcome to the Shipping, Returns and Refund policy of www.southeastspice.com (“we”, “us”, and “our”)

1. Shipping Policy

At Southeast Spice LLC, we strive to ensure our customers' purchases are processed and shipped promptly. Please note the following details regarding our shipping practices:

1. Order Processing Time

Our team promptly processes all orders within 2-3 business days. However, please be aware that this does not include holidays and weekends. We appreciate your understanding that any orders placed during these periods will be processed on the next working day.

1. Shipping Rates and Locations

Shipping costs for your order will be viewable and calculated during the checkout process. These rates may vary based on the shipping location and the size of the order. Presently, our shipping services are restricted to domestic orders within the United States.

1. Shipping Notifications

After placing your order, you will receive a confirmation email acknowledging your purchase. A subsequent notification will be sent once your order is dispatched for shipping. This notification will include tracking information for your convenience.

1. International Orders

Although our focus is primarily on domestic orders, we may be able to accommodate international requests on a case-by-case basis. Please note, however, that any customs duties, taxes, or additional charges associated with international shipping will be the sole responsibility of the buyer.

1. Cancellation Policy

We understand that sometimes circumstances change, and an order needs to be cancelled. At Southeast Spice LLC, cancellations are permissible as long as the items have not yet been dispatched for shipping. To cancel an order, please contact us as soon as possible. We regret that we cannot cancel an order once it has been shipped.

III. Return and Refund Policy

We value your satisfaction with our products, and we strive to ensure all our customers have a positive shopping experience. Below are the details of our return and refund policy:

1. Eligibility for Return

To qualify for a return, the item must be unused and in the same condition in which it was received. This means the item must be in its original packaging, unopened, and with all seals intact.

1. Return Shipping

If you need to return an item, please be aware that you are responsible for the return shipping costs. These costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for your returned items. This is because we cannot guarantee that we will receive your returned item, and it ensures that you can verify the delivery of your return.

1. Refund Processing

Upon receipt of your return, we will conduct an inspection. We will notify you via email that we have received your returned item, and we will also inform you of the approval or rejection of your refund.

If your return is approved, we will process your refund, deducting any shipping costs, and a credit will automatically be applied to your original payment method. Please note that the timing of the credit appearing on your account can vary and is often dictated by your card issuer's policies.

1. Exchange Policy

Our goal is to provide high-quality products that our customers will love. If, however, you receive a defective or damaged item, we are here to help. Below is the process for exchanges:

1. Request for Exchange

If you need to exchange an item due to defect or damage, please send us an email at davanhsoutheastspice@gmail.com, outlining the problem and providing relevant photographic evidence where possible.

1. Exchange Approval and Shipping

Once we have assessed and approved the exchange, we ask that you return the defective or damaged item to our designated address. Please note that you will be responsible for paying for your own shipping costs for returning the item.

As with returns, we advise using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item. Upon receipt of the defective item, we will ship out a replacement promptly.

1. 100% Satisfaction Guarantee

We stand firmly behind the quality of our products at Southeast Spice LLC, and we're committed to ensuring our customers' satisfaction. We offer a 100% satisfaction guarantee under the following terms:

1. Problem Resolution

Should you encounter any issues or have any concerns regarding our products, we urge you to reach out to us via email at davanhsoutheastspice@gmail.com. We will work diligently to address your concerns and find a suitable resolution, whether that involves a refund or the replacement of your item(s).

1. Refund or Replacement Commitment

Our commitment to customer satisfaction means that if you're not completely satisfied with the product you've received, we're prepared to offer a refund or a replacement. This is contingent on the item meeting the conditions outlined in our return and refund policy, specifically the requirement for the product to be unused and in its original condition.

1. Contact

   Customer communication is a vital part of our service at Southeast Spice LLC. Here is the relevant information for initiating contact with us:

   1. Inquiry Address

   For any inquiries related to returns, refunds, or exchanges, please email us at davanhsoutheastspice@gmail.com. Our customer service team will respond promptly to help resolve your issue.

   1. Return Address

   In case you need to return or exchange a product, please send it to the following address:

   Southeast Spice LLC, 

   3678 Parkstone Way

   Clovis, CA 93619

   We encourage customers to carefully read and understand our shipping, returns, and refund policies. By placing an order with us, you agree to the terms outlined in these policies.